Last Updated: January 15th, 2025

Welcome to CleanPenguin, a division of Sparkl LLC! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By using our website and services, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Services Provided

CleanPenguin, a division of Sparkl LLC offers professional home cleaning services. The details of our services, including pricing and scheduling, can be found on our website. We reserve the right to modify our services at any time.

3. User Responsibilities

You agree to provide accurate and complete information when scheduling services. You are responsible for ensuring that our staff has access to your premises at the agreed-upon time. If you need to cancel or reschedule, please notify us at least 24 hours in advance.

4. Payment Terms

Payment for services is due before the cleaning service, unless otherwise agreed upon. We accept various payment methods, which will be outlined at the time of booking. Late payments may incur additional fees.

5. Cancellation and Refund Policy

If you cancel or reschedule your appointment with less than 24 hours' notice, you may be charged a cancellation fee. Refunds will be considered on a case-by-case basis and are at the discretion of Clean Penguin.

6. Liability Waiver

While we take every precaution to ensure the safety of your property, CleanPenguin/Sparkl LLC is not liable for any damages or losses that may occur during our cleaning services, except in cases of gross negligence. By using our services, you agree to release CleanPenguin/Sparkl LLC from any claims related to damages or losses.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Modifications to Terms

CleanPenguin/Sparkl LLC reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which CleanPenguin/Sparkl LLC operates, without regard to its conflict of law principles.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

CleanPenguin, a division of Sparkl LLC

cleaning@thecleanpenguin.com

208-330-6551

1122 W Barrymore Dr, Meridian ID 83646

Thank you for choosing CleanPenguin for your home cleaning needs!